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Frequently Asked Questions
Got questions about using the configurator? We've got answers.
Search FAQs
What is the box configurator?
Who is the box configurator for?
Why use the box configurator instead of requesting a quote by email?
Can I create a completely custom box size?
How accurate do my box measurements need to be?
What types of boxes can I configure?
Can I add my logo or custom branding?
Do I need to upload print-ready artwork?
Can I get a quote before placing an order?
Is there a minimum order quantity (MOQ)?
What is the ‘Minimum Cost-Effective Quantity’?
How long does production take?
Why does the price change when I adjust the size slightly?
Can I save my box design and come back later?
Can I reorder the same box again?
What are tooling costs?
Will I be charged tooling costs for every repeat order?
Do you offer bulk discounts?
What happens if I enter the wrong measurements?
Are there size limits?
What if I am not sure which option to choose?
Can I speak to someone before ordering?
Are the boxes recyclable?
Do you use FSC-certified materials?
Can I collect my order?
How will my boxes be delivered?
Do you check my order before it goes into production?
Will I be updated on the progress of my order?
Can I change or cancel my order after placing it?
Why can’t I change or cancel an order if it’s begun manufacturing?
Can I order a sample before placing a larger order?
How long does a sample take to be delivered after order?
Do prices include VAT and delivery?
Do you deliver outside the UK?
What should I do if my boxes arrive damaged?
What file types can I upload for artwork?
Can I print more than one colour?
Will I receive a print proof before my boxes are printed?
Will the printed colour look exactly the same as on my screen?
I am not sure what pantone to choose?
Will my print be glossy?
Can I print on every side of the box?
Are the boxes suitable for heavy or fragile products?
What delivery options are available to me?
Will I always receive the exact amount of boxes I order?
Can I return my boxes if I change my mind?
What does “working days” mean?
Will my boxes be exactly the same as the 3D preview?
Are there manufacturing tolerances?
Do I need to be available to receive my delivery?
Can I choose my delivery date?
Can I change my delivery date?
Can I track my order?
What happens if I miss my delivery?
What time will my delivery arrive?
Why is there no extra charge for requesting a tail lift?
Can you help with my artwork?
Can you use my existing tooling from a previous supplier?
Can I send you an existing box to quote like-for-like?
Why don’t you offer C flute or triple wall material?
Why don’t you offer what I need?
I have an issue or problem with my order. What should I do?
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